Return Policy

Return Policy

Only customers who are Users within the meaning of the Consumer Protection Act have the right to withdraw from the contract.
Article 50. (Amended, SG No. 61/1914, in force from 25.07.2014) The consumer shall have the right to withdraw from the distance or off-premises contract without giving a reason, without due indemnity or default and without payment of any expenses, except for the costs provided in Art. 54, para. 3 and Art. 55, within 14 days from the date of receipt of the order.
In order to exercise your right of withdrawal, a request must be sent to mail - You must describe that you wish to return an information service (or all services) from the order by filling in the following:

1. Identify your account in the system at
2. Reason for returning the service;

Before you start a return procedure, you should be familiar with our terms and conditions:

1. Services should not be used.
2. Services that have already been accessed and used through a client-enabled device cannot be returned.
3. Upon receipt of feedback from us for a refund, we will refund your purchase.
4. We reserve the right to check if the relevant information service is already in use. If we find that the given information service is being used through an active client device, we will refuse the refund.
5. The reimbursement of the amount paid shall be effected in the order of its receipt, within 14 (fourteen) days from the date on which the consumer's decision was notified, to refuse according to Art. 52, para. 1.
6. The amount is refunded to the User in the bank account from which the User has received the payment.


WARNING! Upon reimbursement, all fees and expenses of the respective banks involved in the transfer will be at your expense.